Position Title: Operations Support Technician
Location: Tanzania
Reporting to: Business Systems Operation Manager
KEY ACCOUNTABILITIES
Provide support to in-house users on key operations business systems such Call center, internet access, M-KOPANet, Task manager and Office 365, MS Dynamics ERP.
Provide first level support to network users in issues such as internet, printing and other basic computer support issues,
Setup computers for in-house users and make sure all standard applications are installed
Tracking and updating user tickets in Zendesk and ensuring they are handled within SLA
Escalation of technical issue as need arises and following up to ensure timely resolution,
Ensure that users computers are patched, updated and are free from virus.
Willingness to work night shifts that may also cover weekends and holidays as per duty roster.
INCUMBENT REQUIREMENTS
Education: University degree in respective area
Experience: 3 years of experience in similar role
Required
Solid understanding of networking, both on the software and hardware end
Ability to fix basic issues on computer hardware
Solid Operating System troubleshooting skills (both Linux and Windows)
Basic knowledge of MS SQL/ MySQL and SQL query languages a plus
1 – 2 years’ experience providing user support
Strong verbal and written communication skills
Beneficial
CCNA certification will be considered a plus
MCSE certification will be considered a plus
Provide first level support to network users in issues such as internet, printing and other basic computer support issues,
Setup computers for in-house users and make sure all standard applications are installed
Tracking and updating user tickets in Zendesk and ensuring they are handled within SLA
Escalation of technical issue as need arises and following up to ensure timely resolution,
Ensure that users computers are patched, updated and are free from virus.
Willingness to work night shifts that may also cover weekends and holidays as per duty roster.
INCUMBENT REQUIREMENTS
Education: University degree in respective area
Experience: 3 years of experience in similar role
Required
Solid understanding of networking, both on the software and hardware end
Ability to fix basic issues on computer hardware
Solid Operating System troubleshooting skills (both Linux and Windows)
Basic knowledge of MS SQL/ MySQL and SQL query languages a plus
1 – 2 years’ experience providing user support
Strong verbal and written communication skills
Beneficial
CCNA certification will be considered a plus
MCSE certification will be considered a plus
Applications: You must be registered with CVPEOPLEAFRICA.COM to apply for this position.
Click HERE to Apply
Click HERE to Apply
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